UNDER DOMES LDA
Privacy Policy
Last updated: May 2026
At Under Domes, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, request retreat or accommodation information, join a waitlist, or interact with our services.
If you have any questions about this Privacy Policy, please contact us at:
Email: welcome@underdomes.com
1. Who We Are
Under Domes is a hospitality and retreat brand offering curated stays, wellness experiences, private retreats, and nature-based accommodations.
For the purposes of applicable data protection laws, the data controller is:
Under Domes Lda
Serpa Pinto Street, 15, 5th Floor, Right
1200-443 Lisbon, Portugal
Email: welcome@underdomes.com
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact Information
- Name
- Email address
- Phone number
- Country or city
- Preferred contact method
Inquiry & Booking Information
- Stay or retreat interests
- Preferred dates
- Group size
- Accommodation preferences
- Messages submitted through forms
Guest & Hospitality Information
- Reservation details
- Guest names
- Payment status
- Special requests
- Arrival or departure details
Wellness & Accessibility Information
You may voluntarily provide information such as:
- Dietary preferences
- Allergies
- Accessibility requirements
- Mobility considerations
- Wellness-related information relevant to your stay or retreat experience
Where required by law, explicit consent will be requested before processing sensitive health-related or special category data.
Payment Information
Payments may be processed through third-party payment providers; we do not store full credit card details directly on our servers.
Technical & Website Information
We may automatically collect: IP address, Browser type, Device information, Website activity, Cookies and analytics data.
Marketing Preferences
- Newsletter subscriptions
- Email preferences
- Consent records
- Unsubscribe requests
3. How We Collect Information
We may collect information when you:
- visit our website;
- complete inquiry or booking forms;
- subscribe to newsletters or updates;
- request retreat or accommodation information;
- communicate with us by email or phone;
- participate in a stay, retreat, or hosted experience.
4. How We Use Your Information
We may use your information to:
- respond to inquiries and requests;
- provide accommodation or retreat information;
- manage reservations and guest services;
- coordinate hospitality, meals, and guest logistics;
- improve our website and guest experience;
- send updates, offers, and retreat announcements where permitted;
- process payments, invoices, and administrative records;
- comply with legal, regulatory, safety, or accounting obligations;
- maintain website security and prevent misuse.
5. Legal Bases for Processing
Where GDPR or similar laws apply, we rely on one or more of the following legal bases:
- Consent: For marketing emails, newsletter subscriptions, optional wellness information, and non-essential cookies.
- Contract & Pre-Contract Steps: To respond to inquiries, manage reservations, and provide hospitality or retreat services.
- Legitimate Interests: To improve our website, communicate with guests, maintain security, and operate our business effectively.
- Legal Obligations: To comply with tax, accounting, regulatory, and legal requirements.
- Vital Interests: Where necessary to protect someone’s health or safety.
6. Cookies & Analytics
Our website may use cookies and similar technologies to improve performance, remember preferences, and analyze traffic; non-essential cookies will only be activated after obtaining consent where required by applicable law.
7. Marketing Communications
If you subscribe to updates or request information, we may send announcements and invitations; you may unsubscribe at any time using the link in our emails or by contacting welcome@underdomes.com.
8. Sharing Your Information
We may share information with trusted third parties (venues, facilitators, payment providers) necessary to operate our services, but we do not sell your personal information.
9. International Data Transfers
Your information may be processed in Portugal, the EU, Canada, the US, or other jurisdictions, and we use appropriate safeguards for all international data transfers.
10. Data Retention
We retain personal information only for as long as reasonably necessary for legal, accounting, safety, and administrative obligations.
11. Security
We use reasonable technical and organizational measures to protect your data, though no online transmission can be guaranteed completely secure.
12. Your Privacy Rights
Depending on your location, you may have the right to access, correct, or request deletion of your data; to make a privacy request, contact welcome@underdomes.com.
13. Children’s Privacy
We do not knowingly collect personal information from children without appropriate parent or guardian involvement.
14. Third-Party Links
We are not responsible for the privacy practices or content of third-party websites linked from our platform.
15. Changes to This Privacy Policy
The updated version will always be posted on this page with a revised “Last updated” date.
16. Contact Us
Under Domes
Email: welcome@underdomes.com
Legal Operator: Under Domes Lda
Registered Address: Serpa Pinto Street, 15, 5th Floor, Right, 1200-443 Lisbon, Portugal